by Dave Gonynor | Oct 3, 2016 | Customer Feedback, Guest Surveys
Restaurant owners agree that it is unfair to be judged by so few online reviews. And this one drives you crazy… A bad review from a customer just passing through and happened to have a meal they didn’t like. What about all of your regulars? They love your food. It’s...
by Dave Gonynor | Jun 17, 2016 | Customer Feedback, Guest Surveys, Online Reviews
According to a study from ReviewInc that can be found at http://blog.reviewinc.com/2016/01/05/most-effective-advertising-in-2016/, while there are many advertising techniques that work review sites are by far the most important source of information when a customer is...
by Dave Gonynor | Apr 25, 2016 | Guest Surveys
In the digital age, one thing is certain — opinions are closer and easier to read than ever before. Statistics show that 68% of millennials trust online reviews, while only 34% trust television advertising. 8 out of 10 consumers trust online reviews as much as...
by Dave Gonynor | Apr 4, 2016 | Guest Surveys
Owning a restaurant brings a lot of new obstacles for any owner to overcome. Sometimes it is finding the right staff, day to day operations and sometimes an obstacle can come in the form of a negative review. It’s a fact of life that there will be positive and...
by Dave Gonynor | Mar 17, 2016 | Guest Surveys
Numerous studies have shown that consumers trust word of mouth advertising, that is, testimonials and reviews from their friends and relatives, more than any other form of advertising. Word of mouth is the most likely to drive sales for your business, which means it’s...
by Dave Gonynor | Feb 15, 2016 | Guest Surveys
Online review websites, like Yelp, provide consumers with the opportunity to rate establishments. Feedback from reviews help restaurateurs and management. Here are three specific tips on how to use feedback from Yelp. Recognize the impact Yelp has on eating at your...
